Return Policy
We want you to love what you ordered. If something isn't right, here's how returns and exchanges work.
Return window: 7 days from the date of delivery.
Non-returnable: Custom-stitched items (blouses, dresses, gowns, lehengas), sale items, gift cards, and intimate/sanitary items.
How to request a return or exchange
- Email support@aadvi.in or WhatsApp us at +91 99033 29550 with your order number and a photo of the item, within 7 days of delivery.
- Let us know whether you'd like reverse pickup (we arrange a courier — a fee applies and will be communicated once initiated) or self-ship (you send it back yourself, more economical).
- Once we receive and inspect the item, we'll notify you by email whether it's approved.
Eligibility conditions
To qualify for a return or exchange, the item must:
- Be unused, unwashed, and not dry-cleaned
- Have no stains, marks, or signs of wear
- Have original tags and packaging intact
What can't be returned
- Custom/made-to-measure items (blouses, dresses, gowns, lehengas)
- Sale or discounted items
- Gift cards
- Intimate or sanitary goods
- Items showing signs of wash, wear, or damage not caused by us
A note on colour: Many of our pieces are dyed using traditional and natural processes. Minor colour variation or fading on first wash is normal and isn't eligible for return.
Refunds
We initiate your refund as soon as the returned item is received and approved. From there, it can take 10 days to 2 weeks for the money to reflect in your account — this final stretch depends on your bank or payment provider's processing time, not on us.
- Prepaid orders (card/UPI/netbanking): refunded to your original payment method.
- COD orders: refunded via UPI or bank transfer — we'll ask for your UPI ID or bank details only after your return is approved.
- Shipping charges are non-refundable.
Return shipping
You can choose reverse pickup (we arrange the courier; a fee applies and will be communicated once initiated) or self-ship (you book your own courier at your own cost). For self-ship, we recommend a trackable courier for items over ₹1000. Return shipping costs are non-refundable in either case, unless the item arrived damaged or defective.
Damaged or defective items
If your item arrives damaged, contact us at support@aadvi.in within 7 days of delivery with photos — we'll arrange a replacement or full refund, including shipping.
Questions?
Reach us at support@aadvi.in or WhatsApp +91 99033 29550.